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  1. Hi, I can see that Rapportive once had a clear background but it's now white. It'd be great for me if I could change it to clear so it doesn't look out of place with my Gmail Redesigned plugin.

    1 vote
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    Hi Hung-Su,

    Sorry about that! I’m not sure we’ll provide an explicit theme chooser for Rapportive, but we should certainly try to make it blend in better — I just tried it with Gmail redesigned, it’s horrible!

    Conrad

  2. 2 votes
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    Hi Sumukh,

    This would sometimes be pretty useful, I agree. In the meantime, did you know that you can hover over an email address or a sender to see their Rapportive profile?

    Conrad

  3. The power of your database is that you link a person to all their social media profiles. I often get twitter/facebook followers but I don't know their email address. It would be nice to take a twitter follower and to be able see their facebook account so that I can follow them on all their profiles.

    I think it would be a bad idea to allow me to know their email address without their permission, however to show me their other accounts would be very helpful.

    Thanks for a very useful product.

    1 vote
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    Hi Stephen,

    Thanks for getting in touch, and thank you for the idea!

    This is something we’ve discussed a bit internally — it would be awesome to support it, but as you say there are definitely issues that need a good deal of thought.

    Conrad

  4. 1 vote
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  5. I would like to enable the profile visualization only when it's interest for me and then hide it when i don't want to display it (maybe to save some internet resources utilized to find the contacts information when i'm using a dial up connection).

    1 vote
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    Hi Luis,

    Interesting idea — so we’d only show the links, and not anything else?

    That might be good for a “Diet Rapportive” if you’re concerned about bandwidth.

    Thanks for suggesting it,
    Conrad

  6. This may not be something you can control (so I'm making the suggestion to Xobni as well), but currently enabling Xobni extension makes Rapportive disappear. Before getting Xobni, I had my chats on the right-hand side (Labs) where Xobni now sits, then Rapportive would appear to the left of that. I thought it worked fine. The same would be true of Xobni & Rapportive working together, there's space for both, especially with chat moved back to the left.

    23 votes
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    Hi Tevya,

    This is definitely something we want to support — though obviously it’s a little bit tricky to make sure it works well.

    I’ll keep you updated as thins progress,

    Conrad

  7. As you know, Chinese people do not use Facebook or Twitter because the government blocks them. But China is a very huge internet market and there are lots of fans of Rapportive there (I am one of them). Why cannot you talk to China's social network companies and connect them to rapportive?

    10 votes
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    Hi Jielong,

    That’s a great idea — we’d also love to be more useful to people everywhere.

    The main problem is of course, that we can’t read Chinese :(. Do you know if either of these companies have publicly available APIs that Rapportive could use?

    Conrad

  8. I have multiple email addresses using my real name, and multiple addresses using my online nickname. I would like to combine my claimed addresses in two separate groups, one related each of these names. I assume others will have different but similar uses for combining into different groups too :).

    1 vote
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    Hi again Jjwa :),

    Another awesome idea — thank you! We left this out of version 1 of the feature, because we thought it might be a bit confusing. Now we know that people really want it, we can add it in the future.

    Conrad

  9. In the sender's profile, on mouse-over their location, display their time zone or current time. (I'd consider this low priority, but useful feature)

    32 votes
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    Hi Hristo,

    We’ve thought about doing this a bit — in the meantime you might want to enable the “Sender Time Zone” feature in Google Labs.

    Please let me know how you get on,

    Conrad

  10. Evidently I screwed up and didn't combine one of my emails. I see no way of changing that. Is there?

    8 votes
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  11. Allow a visual clue to distinguish whether the profile of the person that emailed me is what information they chose to present in their profile or what public information rapportive was able to gather, possibly without their knowledge.

    7 votes
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  12. This might be a confusing title but right now you cannot edit the sitelinks that show up for a profile of a Websites Contact Email. Example; Contact@website.com . It seems to be determined by the info it pulls from the sites meta data and site structure. For us who don't have design talent some of the links aren't useful to include and it would be nice to delete the uneccesarry links for a cleaner profile.

    1 vote
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  13. 1 vote
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  14. is there a similar program that works with other emails besides gmail?

    1 vote
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    Hi David,

    We’re certainly likely to move Rapportive into other email clients, but it’s a very long-term goal (there’s still plenty to do in gmail!).

    There’s a company, Xobni, who provide a similar service for Outlook, if you need a quick-fix in the meantime.

    Conrad

  15. I noticed that the "Add Friend" button is shown in the Facebook section, even for contacts who are already my Facebook friends. This is confusing -- it should only be shown if the contact is on Facebook and we are not currently friends.

    2 votes
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    HI Ayaz,

    There are two times when Rapportive gets this wrong — the first time is before you connect to Facebook, then we can’t tell who your friends are; the second time is just after you’ve friended someone. It might take us up to a week to update the status.

    We have some ideas on how to make this happen faster, and we’ll keep this message updated as things improve.

    Sorry for the inconvenience,
    Conrad

  16. I would like to be able to write one or two lines of text in my own profile, for others to see when they look up my email address.
    Mentioning it's a personal/private email address, or that they should starting some other address instead for example.

    1 vote
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  17. should not list someone's tweets at the bottom of email that person has emailed - obnoxious and intrusive. When I supply an email to my twitter account, that should be private, even to cmopanies such as yours.

    3 votes
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    Hi,

    Thanks for getting in touch. If you want any information removed from Rapportive, please email me at supportive@rapportive.com and I’ll fix it for you immediately.

    We’ve found that most people are happy to have their tweets shown in this manner, though obviously we can’t keep everyone happy. You may also be interested in Twitter’s “protected tweets” feature, which stops random people from being able to read your tweets.

    Hope this is helpful,
    Conrad

  18. Most of the time by default I see my own big profile in rapportive - I don't want that.
    Its other person whose profile that I am interested to know.

    13 votes
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    Hi Arun,

    Thanks for the note. We already try to show others’ profiles in preference to your own, but it seems like we need to get better. Do you send/receive mail for several different addresses from the same account? That might be confusing Rapportive.

    Best,
    Martin

  19. 1 vote
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  20. My website has a generic info@ to capture inbound interest from new users. I get a ton of emails every day but it takes too long to get back to each of them. When I do, though, my users love the personalized response that Rapportive allows me to offer (even if they haven't provided their name/location/etc.). One alternative to responding more quickly is the standard, impersonal, auto-reply - but we all know those totally suck. So what I'd like to do is scrape the name/location from Rapportive, plug those into an auto-reply shell, and buy some time on a proper…

    3 votes
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    1 comment  ·  Admin →
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    Hi Benjamin, that’s an interesting idea, thank you! At the moment we unfortunately don’t have a way of personalising auto-responders. But it’s something to consider.

    In what way are you thinking about personalising the messages? Do you simply plug in the sender’s name in the greeting line, or is it more complicated than that?

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