Personalized auto-reply templates for inquiries
My website has a generic info@ to capture inbound interest from new users. I get a ton of emails every day but it takes too long to get back to each of them. When I do, though, my users love the personalized response that Rapportive allows me to offer (even if they haven't provided their name/location/etc.). One alternative to responding more quickly is the standard, impersonal, auto-reply - but we all know those totally suck. So what I'd like to do is scrape the name/location from Rapportive, plug those into an auto-reply shell, and buy some time on a proper follow-up, but benefit from a zippy, custom response. How can that be done most easily?
Benjamin Sanders
shared this idea
Hi Benjamin, that’s an interesting idea, thank you! At the moment we unfortunately don’t have a way of personalising auto-responders. But it’s something to consider.
In what way are you thinking about personalising the messages? Do you simply plug in the sender’s name in the greeting line, or is it more complicated than that?
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Benjamin Sanders
commented
Hi Martin,
To start with that's all I'd like to do. I have a basic paragraph like:
Hi *NAME*,
Thanks for visiting our website. We'll be expanding service to *LOCATION* soon!
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And I'd like to scrape the *NAME* and *LOCATION* from Rapportive automatically without having to do it manually and one at a time.If you can set this up or provide the hooks, then this could even be used to do cooler & more detailed things in the future.
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One trick of course would be to delay the auto-reply until Rapportive has had enough time to track down and populate the relevant info.