Settings and activity
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1,352 votes
We’ve made some progress on this: once you’ve connected your Google Contacts to Rapportive (http://blog.rapportive.com/address-book-inbox-together-at-last), then if you have several email addresses for a contact, we’ll recognise that the different email addresses are the same person, and show the same profile for all of them. This means you can “link” two profiles together by creating a contact in Google Contacts with both of the email addresses – however please note we could take up to a day to notice the change.
If we determine from your Google Contacts that two email addresses are the same person, that will be private to you – i.e. you’ll see the same information for that person from then on, but other people will still see them as separate. That’s because people often want to keep their personal and professional identities separate in public.
We know there are times when you want to…
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Gus Elliott
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An error occurred while saving the comment Gus Elliott
commented
I share Ted's interpretation of the need. No offense, Sam, but I don't really want another "profile" I have to maintain with Rapportive. Its greatest value to me is that it should take what I already know about all the people in my address book and inbox and help me pull together an understanding of my interactions with those people. I make sure my address book contains all the email addresses from which someone (e.g., Joe Smith) might email me. If I open an email from Joe Smith, I would expect Rapportive to look up all the email addresses I have for Joe Smith in order to tell me about him.
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231 votes
I really like this idea (I’d use it too!). Integrating it with Google Tasks is also a pretty cool idea (would play nicely with mobile sync!).
Gus Elliott
supported this idea
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An error occurred while saving the comment Gus Elliott
commented
Depending on how you interpret the request for "create my own crm informations," this request may be related. But the main thing I want from something like Rapportive that I cannot easily get anywhere is to be able to remind myself to follow-up with people on some periodic basis.
As is suggested in "create my own crm informations," that may include people who don't live in the social network world (e.g., my father). Further, the act of creating a reminder may best be suited to something like Google Tasks or it may be something you have to do directly as part of Rapportive. I say this because I may not know ahead of time when I want the "task" to be created.
For example, I might want to know all the people I have flagged for follow-up whom I have not emailed in over two weeks.
Or as another example, I might want to have Rapportive illustrate for me: I would like to see all the contacts in my JobSearch (or In-laws) group along with the date of last sent/replied to message sorted in order from least recent to most recent so that I can use it as a sort of task list. This would probably not be feasible by using Gmail Tasks.
Support for creating a linked Gmail Task for any contact, however, would be a great aspect of it.
Sam,
Thank you for your prompt reply. To be honest, I am not very happy with the Google address book. They have never made it grow up and act like a real contact database, so as we sync with other devices (address books, phones, etc.) data is easily damaged. Not separating first and last name, for example, and not giving any room for titles can make things go crazy.
I say this because I DO make a concerted effort to keep all of my contacts up-to-date in my address book and then I sync it to Google. My Google contacts will typically have all phone numbers, email addresses, physical addresses, and notes that I have. Of course it lacks some of the more detailed information other address books can store.
Your response suggests that you would need to ask, "Is this the same John Doe?" But I don't believe you would because I keep all 1 to x email addresses in the same contact record. So if there is a unique identifier for the contact record you have, you are in good shape for a cross-reference.
As a further thought on this, I have seen a lot of companies have trouble keeping in sync with Google's contact DB because of its poor design. I have not dug into what is available in the API, but it may be that email address (and definitely not email type) is one of the only things you can rely on in the record since names and other info can get so mangled through synchronization. If anyone has to do an overwrite sync to Google, you might lose any other identifiers and have to rescan.